I am Professor in the Political Science Department at the University of Victoria. For over 30 years, I have been researching and writing about the issue of personal privacy protection in Western societies: the spread of surveillance; the nature and extent of public concern; and the content and effectiveness of privacy protection policies, both in Canada and internationally. I have written several reports …
The Schrems II decision: Implications and challenges for Canada
The world is processing the massive implications of today’s decision from the European Court of Justice in response to the complaints by Max Schrems of None of Your Business, and longterm campaigner for privacy rights. The story has a lot of twists and turns, but this is the upshot. First, the US/EU Privacy Shield has been declared an invalid mechanism …
HOW TO AVOID PRIVACY COMPLAINTS ESCALATING TO THE PRIVACY COMMISSIONER: BE TRANSPARENT, RECEPTIVE, DILIGENT, POLITE AND TRUTHFUL
GUEST POST BY ROBIN M. BAYLEY, LINDEN CONSULTING INC. (VICTORIA BC). (A VERSION OF THIS ARTICLE APPEARED IN PRIVACY LAWS AND BUSINESS INTERNATIONAL REPORT, APRIL 2017). Companies subject to privacy legislation can do much to prevent a privacy complaint from a customer from becoming a complaint to a privacy commissioner. They can be summarized as: be transparent, receptive, diligent, polite …